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sipcall App for iOS

This guide explains how to download the sipcall app to your smartphone and configure or provision the desired sipcall phone number in just a few simple steps.

Installation Guide​

Download and Installation​

Download the free sipcall app from the Apple Store to your smartphone.

System Requirements

iOS 16 or higher

Configuration​

The configuration steps may vary slightly depending on the portal and product. Select your combination:

  1. Log in to your personal sipcall user account via the sipcall customer portal.
  2. Navigate to the Phone numbers menu.

  1. Click on the desired phone number for which you want to configure the sipcall app.
  2. In the configuration overview of the sipcall number, click the "Edit" button in the "sipcall app" card.

  1. You can now directly scan the QR code in the "sipcall app for smartphone" card using the sipcall app.

  1. Once the configuration/provisioning has been successfully completed, the app will be displayed in the "Registered device" card of the configured phone number. If needed, use the refresh button to reload the current registrations. If the sipcall app is not shown here, the app is not active.

warning

If you regenerate the VoIP password for an already registered phone number, the configuration must be repeated for that number.

tip

If you encounter issues during provisioning, you also have the option to manually enter the SIP credentials after manually opening the sipcall app.

General Features​

= Speed dial
= Contact
= Keypad
= Call history

App Permissions​

When opening the sipcall app for the first time, you will be asked to grant various permissions.
For optimal functionality, please allow all requested permissions.

Battery Life Information​

Since all incoming calls are received via battery-friendly push notifications, you can completely close the sipcall app after successfully scanning the QR code.

Restarting the Smartphone​

After restarting your smartphone, we recommend opening the sipcall app once to ensure that push notifications function properly again.

SIP or RTP Traffic Information​

Please note that some Wi-Fi or mobile network providers may block SIP or RTP traffic, which can limit the use of the sipcall app.
Using the sipcall app over mobile data may also incur charges from your mobile provider.

Activating DND (Do Not Disturb)​

In the "Speed Dial," "Keypad," and "Call History" sections, you will find the "sipcall button" in the top left corner.
By tapping this button, you can activate the "DND" feature. When DND is active, all incoming calls are declined and shown as missed calls in the call history.
Notification sounds for incoming messages are also suppressed. The active DND status is shown on the "sipcall button" in the top left corner.

Using the Busy Lamp Field (BLF)​

The busy lamp field feature only works for other phone numbers that are part of the same shared account (Pro or Business account).
It doesn't matter which device is registered to the other number.
To use this feature, go to the "Speed Dial" menu, tap "Edit" in the top right, and then tap the orange plus icon in the bottom right corner.
You can optionally add a profile picture and a name.
In the "Phone Number" field, enter the sipcall number in canonical format (e.g., 41442005000) and enable the "Busy Lamp Field" feature.
Save the entry by tapping "Save" and then "Done".

You will now see the newly added person. If they are currently on a call, their status will turn green and display "On Call".
If they are not on a call, their status will appear gray with the label "Off Call".

Using the Voicebox​

If you have set up a voicebox for your number and the setting "Email Dispatch - Action" is set to "None" or "Copy",
you will receive a push notification as soon as someone leaves a voicemail message.
In addition, a blue number badge will appear in the top left corner of the sipcall app, showing the number of new voicemails.
When you are in the "Keypad" menu, an additional button will appear, allowing you to listen to and delete your messages.

Office 365 Contact Integration​

Tap the "Contacts" icon and switch from the "Address Book" tab to "Office365".

You can now connect to your Microsoft account by tapping "Sign In".
All contacts from the main contact folder will be synced regularly.
Please note that contacts from subfolders or shared folders cannot be synced at this time.

Features During a Call​

Keypad​

Enter a number (e.g., when navigating a call queue or IVR system).

Hold​

Place the caller on hold - they will hear hold music.

Record​

Start a call recording.

Transfer​

To transfer a call, please follow these steps:

  1. Hold: First, tap the "Hold" button.

  1. Transfer: Then tap the "Transfer" button.

  2. Dial Number: Enter the desired number using the keypad.

  1. Start Call: Tap the call button.

The call will now be transferred immediately, and you will automatically return to the main screen with the dial pad.

Add Participant ("Add...pant")​

Add another participant to start a conference call. First, dial the number of the second participant and start the call.
The first participant will be placed on hold. To start the conference with both participants, tap "Conference".

Attended Transfer​

To transfer a call with consultation, follow these steps:

  1. Attended Transfer: First, tap the "Att...fer" button.

  1. Dial Number: Enter the desired number using the keypad.

  1. Start Call: Tap the call button. You will now be connected to the target number, while the original caller remains on hold.

  1. Transfer: Then tap the "Transfer" button.

The call will now be transferred immediately, and you will automatically return to the main screen with the keypad.

Home Icon​

Use the Home icon to initiate a second call. The first caller will be placed on hold during the second call.

Microphone Icon​

Mute your microphone.

Speaker Icon​

Switch the call to speaker mode.

Video Icon​

Start a video call, provided the other party also has a compatible device.

Settings​

In the "Keypad" view, you'll find the gear icon (Settings) in the top right corner.
By tapping this icon, you can access the advanced settings page where you can adjust the app’s behavior and preferences.

Account Setup​

Here you have the option to disable the "Call Waiting" feature. When this is deactivated, no other incoming calls will be signaled during an active call.
You can also change the codec priority for Wi-Fi or mobile data if desired.

Preferences​

The settings for this section are described further below.

Info​

Displays the current version of the installed sipcall app.

App Usage​

This menu provides an overview of call durations and the number of calls made.

Reset Application​

Resetting the application will delete all data and configurations.
However, you can log in again at any time using your QR code.

Preferences​

  • Ringtones
    Define the ringtone for incoming calls.

  • Audio Settings
    Various settings related to audio behavior.

  • Call Recording
    Various settings related to call recording.

  • Call Forwarding
    You can set up direct forwarding for incoming calls (when enabled).

  • Number Rewriting
    Here you can define various rules, such as automatically recording calls from or to a specific number.

  • Network
    Various network-related settings.

  • Call Control
    Various call control settings.

  • Do Not Disturb
    In this menu, you can individually configure time-based DND (Do Not Disturb) rules.

  • Contact Sorting Order
    Define how your contacts should be sorted.

  • Auto-Start Video
    If enabled, the app will always try to start a video call when making an outgoing call.

  • Log SIP Traffic
    If enabled, all SIP activities will be logged. The log entries can be found under "SIP Log" when reopening the settings.

  • Language
    Choose your preferred interface language for the app.

  • SSL Exceptions
    No settings can be configured here.

Testing​

Now test your VoIP application by making both an incoming and an outgoing call.

Calls to other sipcall numbers are possible without a balance, while calls to paid landline or mobile networks require sufficient funds in your sipcall account.

If you encounter any issues, our customer service team will be happy to assist you.

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