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sipcall App for Android

This guide explains how to download the sipcall app to your smartphone and configure or provision the desired sipcall phone number in just a few simple steps.

Installation Guide​

Download and Installation​

Download the sipcall app from the Google Play Store to your smartphone.

System Requirements

Android version 7 or higher

Optional Installation Option

If the App Store is unavailable, we offer the APK file for installation. This installation method is exclusively suitable for experienced technical personnel. The current version can be found here:

Configuration​

The configuration steps may vary slightly depending on the portal and product. Select your combination:

  1. Log in to your personal sipcall user account via the sipcall customer portal.
  2. Navigate to the Phone numbers menu.

  1. Click on the desired phone number for which you want to configure the sipcall app.
  2. In the configuration overview of the sipcall number, click the "Edit" button in the "sipcall app" card.

5.You can now directly scan the QR code in the "sipcall app for smartphone" card using the sipcall app.

  1. Once the configuration/provisioning has been successfully completed, the app will be displayed in the "Registered device" card of the configured phone number. If needed, use the refresh button to reload the current registrations. If the sipcall app is not shown here, the app is not active.
tip

If you encounter issues during provisioning, you also have the option to manually enter the SIP login credentials after opening the sipcall app manually.

warning

If you regenerate the VoIP password for an already registered phone number, the configuration must be repeated for that number.

General Features​

= Speed dial
= Contact
= Keypad
= Call history

App Permissions​

When opening the sipcall app for the first time, you will be asked to grant various permissions.
To ensure the app functions properly, please allow all requested permissions.

Battery Life Information​

Since all incoming calls are received via power-saving push notifications, you can completely close the sipcall app after successfully scanning the QR code.

info

On some Android devices, power saving mode must be disabled in the device settings for the sipcall app.
Otherwise, incoming calls may not be received if the app is closed or in standby mode.

Restarting Your Smartphone​

After restarting your smartphone, we recommend opening the sipcall app once.
This ensures that push notifications will work correctly again.

Information about SIP or RTP Traffic​

Please note that some Wi-Fi or mobile network providers may block SIP or RTP traffic,
which may limit the functionality of the sipcall app.
Using the sipcall app over a mobile data network may result in charges from your mobile provider.

Activating DND (Do Not Disturb)​

In the "Favorites," "Keypad," "Contacts," and "Call History" sections, you will find the "sipcall button" in the top left corner.
By tapping this button, you can activate the "DND" feature.
When "DND" is enabled, all incoming calls will be declined and shown as missed calls in the history.
Notification sounds for incoming messages will also be suppressed.
When "DND" is active, this will be indicated at the top left on the "sipcall button."

Using the Busy Lamp Field (BLF)​

The BLF feature only works for other phone numbers that are part of the same shared account (Pro or Business account).
It does not matter which device is registered to the other number.
To use this feature, go to the "Favorites" menu, tap the three-dot menu (ellipsis) in the top right corner, then select "Edit Mode."
Now tap the plus icon in the bottom right corner. In the "Title" field, enter the name, and in the "Phone Number" field, enter the sipcall number in canonical format (e.g., 41442005000).
Then activate the "Busy Lamp Field" feature. Save your entry by tapping the checkmark icon in the top right corner.

You will now see the person you just added. If the person is currently on a call, their status will turn green and show "On Call."
If the person is not on a call, they will appear gray with the status "Off Call."

Using the Voicebox​

If you have set up a voicebox for your phone number and the "Email Dispatch - Action" setting is set to "None" or "Copy,"
an additional icon/button will appear next to the receiver icon on the "Keypad" screen when someone leaves a voicemail.
Using this additional icon/button, you can listen to and delete your messages.
You will also receive a push notification.

Office 365 Contact Integration​

Tap the "Contacts" icon and, in the top right corner, switch from the "Address Book" tab to "Office365."

You can now connect to your Microsoft account using "Sign In."
All contacts from your main contact folder will be synced regularly.
Please note that contacts from subfolders or shared folders currently cannot be synced.

Features During a Call​

Keypad​

Enter a number (e.g., when navigating a call queue or IVR system).

Hold​

Place the caller on hold - they will hear hold music.

Recording​

Start recording the call.

Blind Transfer​

To transfer a call without consultation, follow these steps:

  1. Hold: Tap the "Hold" button first.

  1. Transfer: Then tap the "Transfer" button.

  2. Dial Number: Enter the desired number using the dial pad.

  1. Start Call: Tap the call button.

The call will now be transferred immediately, and you will automatically return to the main screen with the dial pad.

Add Add another participant to create a conference call. First, dial the number of the additional participant and start the call.
The first caller will be placed on hold. To start the conference with both participants, select "Join."

Attended Transfer​

To transfer a call with consultation, follow these steps:

  1. Attended Transfer: First, tap the "Attended Transfer" button.

  1. Dial Number: Enter the desired number using the dial pad.

  1. Start Call: Tap the call button. You will now be connected with the transfer destination, while the original caller remains on hold.

  1. Transfer: Then tap the "Transfer" button. The call will now be transferred, and you will automatically return to the main screen with the dial pad.

Home Icon​

Use the Home icon to initiate a second call. The first caller will be placed on hold during the second call.

Microphone Icon​

Mute your microphone.

Speaker Icon​

Switch the call to speaker mode.

Video Icon​

Start a video call, provided the other party also has a compatible device.

Settings​

In the "Favorites," "Keypad," "Contacts," and "Call History" sections, you will find a three-dot menu (ellipsis) in the top right corner.
By tapping this icon and then selecting "Settings," you can access the advanced settings of the sipcall app.
On this page, you can adjust the settings and behavior of the app.

Account Setup​

Here you have the option to disable call waiting. When this is disabled, no other incoming calls will be signaled during an active call.
You can also change the codec priority for Wi-Fi or mobile data connections if desired.

Preferences​

The settings for this section are described further below.

App Info​

Displays the current version of the installed sipcall app.

Usage​

This menu shows an overview of call durations and the number of calls made.

Share with Friends​

Invite friends and colleagues to use the sipcall app.

Reset Application​

Resetting the application will delete all app data and configurations.
However, you can log in again at any time using your QR code.

Preferences​

  • Ringtone
    Define the ringtone for incoming calls.

  • Recording
    Various settings related to call recording.

  • Sounds
    Various settings related to app sounds.

  • Rewrite Number / Edit Incoming Calls
    Here you can define various rules.
    For example, you can set certain numbers to be recorded automatically or create individual rules for incoming calls.

  • Network
    Various settings related to network behavior.

  • Call Forwarding
    You can define direct forwarding for incoming calls (if enabled).

  • Sort Contacts By
    Set the sorting order for your contacts.

  • Other
    Here you can define whether the app should automatically start in the background after the device is restarted.
    For smooth operation of the sipcall app after restarting the device, we recommend enabling this option.

  • Control
    Various control-related settings.

  • Do Not Disturb (DND)
    Define scheduled DND rules individually in this menu.

  • Log SIP Traffic
    When enabled, all SIP activities of the app will be logged.
    You can find the log entries under "Logs" when reopening the settings.

  • Language
    Select the desired language for the app interface.

  • Auto-Start Video
    If enabled, the app will always try to start a video call when making an outgoing call.

  • Do Not Cache
    If enabled, a new DNS resolution of the account will be forced every time there is a network change between Wi-Fi and mobile data, and before each reconnection attempt.

Testing​

Now test your VoIP application by making both an incoming and an outgoing call.

Calls to other sipcall numbers are possible without a balance, while calls to paid landline or mobile networks require sufficient funds in your sipcall account.

If you encounter any issues, our customer service team will be happy to assist you.

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