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Ubiquiti UniFi Talk

This installation guide explains how to create the sipcall profile on UniFi Talk and assign it to a sipcall phone number.

For instructions on accessing your UniFi Controller or Gateway, see Ubiquiti's Introduction to UniFi.

Create sipcall profile​

Preparation​

  • Access the web console of your UniFi Controller or Gateway.
  • Make sure that UniFi Talk is installed and up to date.
  • Open the "Talk" application.

Image: Open Talk application

Create SIP Provider Profile​

  • Navigate to the "Settings" submenu (gear icon) in the left navigation.
  • Select "Phone Lines".

Image: Configure Third-Party SIP

  • Now select the option Custom under "Provider".
  • Set the "Provider Name" to any name you choose, e.g., sipcall.

Image: Select Custom Provider

Enter fields​

Click on Add Field under "Add Custom Field" and add the following parameters:

note

sipcall offers various SIP servers. More information can be found about sipcall SIP servers.

  • proxy
  • username
  • password
  • extension
  • register
  • context
  • expire-seconds
  • sip-force-expires

Image: Add fields

Register phone number​

info

The sipcall configuration data can be found in the customer portal under "Phone numbers" -> "Phone number overview".

Click on the desired phone number to view the configuration data (within the "SIP Data" card).

Fill in the fields with the configuration data retrieved from the sipcall customer portal:

Image: Enter configuration data

proxy: <SIP-Server>
username: <Username>
password: <VoIP-Password>
extension: <optional>
register: true
context: default
expire-seconds: 30
sip-force-expires: 30

Define destination country and phone number​

Click the "Select Countries" button, select Switzerland or Austria as appropriate, and confirm by clicking outside the selection pane.

Image: Select country

Now enter the sipcall phone number to be registered in the "Phone Numbers" field (in the format +41xxxxxxxxxx).

Image: Enter phone number

Add IP address range​

To ensure that incoming calls from the sipcall servers can be received by UniFi Talk, you must enter the following ACL entries by clicking on "Add IP Address Range":

  • 212.117.203.0/24

Image: ACL entry 1

  • 212.117.204.0/24

Image: ACL entry 2

Save the entry by clicking "Apply Changes" and restart both the "Talk" application as well as the UniFi Phone Touch.

Image: Apply changes

System Settings​

Under "System" you can make further adjustments to improve call quality.

Codec​

Please select the option "PCMA" in the "Audio Codec" dropdown menu.

Image: Select Audio Codec

Testing​

Now test your VoIP phone by making both an incoming and outgoing call.

Calls to other sipcall numbers are possible without credit, while calls to paid landline or mobile networks require a sufficient balance on your sipcall account.

If you encounter any issues, our customer service team is happy to assist you.

Further resources​

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