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Mail2Fax

Requirements​

The "sipcall Mail2Fax" feature is integrated into the "sipcall voice-/faxbox" option. Please order the "sipcall voice-/faxbox" option for the phone number from which you want to send faxes, provided no option is currently active on that number.

Configuration​

Open the "Products" menu and activate the "sipcall voice-/faxbox" under the section "These products are not activated" by clicking "Add". In the "My sipcall voice-/faxbox" list, select the phone number you want to use for sending faxes and click the plus symbol + in the "Action" section.

Within the "Settings sipcall voice-/faxbox", select the "Faxbox" option.

Within the "Send Email" card, select "Forwarding" from the dropdown menu. Configure the email address(es) that should receive incoming voice or fax messages. Click "Save" to apply the changes.

In the "Mail2Fax" card, define the email address(es) that should be authorized to use the corresponding phone number as the fax sender number. Click "Save" to apply the changes.

warning

Please note that each email address for "Mail2Fax" can only be assigned to one specific phone number.

Usage​

To send a fax via email, open your email client and create a new email message.

Please note that only authorized email addresses for "Mail2Fax" can be used as the sender.

You can enter the message to be transmitted as plain text in your email or attach it as a file (PDF, TXT) to the message.

Define the fax recipient of your message using the recipient's fax number. Please enter the recipient's address in the following format:
<recipient-fax-number>@fax.sipcall.ch

Examples:
  0442005010@fax.sipcall.ch

oder

 41442005010@fax.sipcall.ch

Functions​

  • You will receive a delivery confirmation.
  • If you do not want to receive a delivery confirmation, enter noconfirm in the subject line of your email.
  • The subject line will not be transmitted.
  • PDF and TXT file formats are accepted.
  • Blank pages will be ignored.
  • A maximum of 20 pages can be sent per fax job.

Notes​

  • Neither sipcall nor any other provider can guarantee fax transmission/functionality due to the many variables in IP networks. If the transmission of critical data must be ensured, sipcall recommends switching to an alternative solution.
  • Practical experience has shown that "Fax over IP" often encounters transmission issues, with availability rates typically ranging between 80% and 95%.
  • For over 20 years, the Swiss government has issued a universal service license to ensure access to modern telephony for all Swiss residents. However, as per the 2016 decision by the Federal Council, fax transmission is no longer included in the telecommunications service mandate, as there are sufficient alternatives available. Despite this, sipcall is making every effort to continue providing fax services for as long and as reliably as possible.
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