Call Forwarding
Call forwarding allows incoming calls to a specific phone number to be automatically redirected
to another number (either an internal or external phone number).
Configuration
In order to configure call forwarding, the product “sipcall virtual pbx” must be activated on the phone number.
To configure a forwarding rule, go to “Phone numbers” → “Phone number overview ” and select the desired number.
Then click “Edit” in the “Forwarding” card to adjust the forwarding settings.
Add forwarding
A new forwarding rule can be added using the “Add redirect” button.
The following three options are available:
- Forward to internal phone number
- Forward to external number
- Forward to Call Queue
For an internal forwarding rule, the call is redirected to a phone number within the same customer account.
Configurable parameters:
- Designation: Name of the forwarding rule
- Forward to: Internal number
- Target number: List of available internal numbers within the customer account that can be selected as destination
- Ring time in seconds: Duration of ringing at the target number, in seconds
- Calling party display:
- Caller number & Display name: The target number receives the original caller’s number and name
- Forwarder number & Display name: The target number receives the number on which the forwarding is configured, along with its display name
- Active times:
- Every day: The forwarding is always active, regardless of day or time
- Custom: The forwarding is active based on the time settings defined in the customer portal
For an external forwarding rule, the call is redirected to an external phone number.
Configurable parameters:
- Designation: Name of the forwarding rule
- Forward to: External number
- Target number: External number to which the call is forwarded. Please use the following format:
41442005000 - Ring time in seconds: Duration of ringing at the target number, in seconds
- Calling party display:
- Caller number & Display name: The target number receives the original caller’s number and name
- Forwarder number & Display name: The target number receives the number on which the forwarding is configured, along with its display name
- Active times:
- Every day: The forwarding is always active, regardless of day or time
- Custom: The forwarding is active based on the time settings defined in the customer portal
When forwarding to a queue, the call is routed to the previously configured queue .
Configurable parameters:
- Designation: Label of the forwarding.
- Forward to: Call queue.
- Call queue: Select the desired queue.
- Display Caller Name:
- Caller Number & Display Name: The destination number receives the caller's number and display name.
- Forwarding Number & Display Name: The destination number receives the forwarding number and its associated display name.
- Active Times:
- Every Day: The forwarding is permanently active, regardless of the day of the week or time.
- Custom: The forwarding is active according to the times defined in the customer portal.
Enable/Disable Forwarding
Forwarding can be enabled or disabled using the toggle button in the customer portal.
Delete Forwarding
A forwarding rule can be deleted using the trash icon in the customer portal.
Multiple Forwarding Rules
Define Execution Order
If multiple forwarding rules are defined, the execution order can also be specified.
The following options are available:
- As listed: Forwarding rules are executed in the order shown in the web interface
- Simultaneous: All active forwarding rules are executed in parallel
- Random: Forwarding rules are executed in a random order
Changes made in the “Define Execution Order” dropdown are saved automatically and take effect immediately.
Change Order
The order of forwarding rules can be adjusted via drag & drop.
To move a rule, click and hold the six-dot icon and drag it to the desired position.
All other changes only take effect after clicking “Save”.