Generate announcements
The sipcall virtual pbx allows you to either upload audio files as announcements or create new announcements directly in the customer portal. These announcements are converted from text into a human voice using AI and Text-to-Speech (TTS) technology.
In this article, you will learn how to convert your own text into an AI-generated voice recording with a human voice within the customer portal – thanks to our Text-to-Speech solution.
Function
Currently, we offer the following options:
- Name and manage your announcements centrally
- Voice selection
- Markus (male)
- Vanessa (female)
- Announcement speaking speed:
- Slow
- Normal
- Fast
1. Create announcement
To create announcements, log in to the sipcall customer portal and navigate to "Products".
Open the "sipcall virtual pbx" tab and click on "EDIT" within the card Announcements.
You can generate a maximum of 25 announcements per day (24 hours) using our AI.
A maximum of 10 announcements can be stored in the sipcall virtual pbx.
To generate a new announcement, click "CREATE ANNOUNCEMENT".
After that, a pop-up menu will open where the announcement options can be selected and the text can be created.
The following settings can be made:
- Announcement name:
<Name for your generated announcement> - Speaker / Voice:
<Select the voice> - Announcement speed:
<Select the speaking speed> - Announcement text:
<Compose the message to be read (max. 500 characters)>
After selecting the voice and speed, a sample announcement can be played.
Clicking the "CREATE ANNOUNCEMENT" button will generate the announcement.
You can preview the created announcement via the music note icon.
Clicking the "SAVE ANNOUNCEMENT" button saves the announcement as an audio file, clicking "CUSTOMIZE ANNOUNCEMENT" allows the options to be modified.
The announcement is saved in the customer portal and is then visible in the table.
2. Use announcement
The created announcements can be used for various scenarios and used multiple times:
IVR
Use your generated announcement in a sipcall IVR:
To create an IVR, follow our IVR guide.
Navigate to your IVR: Open the "Phone numbers" tab -> click on the IVR number -> click "EDIT" within the "sipcall voice/faxbox" card.
Now, click the pencil icon of the desired IVR menu.
In the "Announcement", "Timeout", or "Not Active" card, click "Select audio file".
In the pop-up menu, click "Saved" to browse your announcements. Select the desired IVR announcement.
This is saved automatically.
Voicebox
Use your generated announcement in a sipcall Voicebox:
First, select a number and click "EDIT" within the "sipcall voice-/faxbox" card.
In the "Set greeting" section, a personal greeting can be added by clicking "Select audio file" (Personal greeting 1).
In the pop-up menu, click "Saved" to browse your announcements.
After that, "Personal Greeting 1" must also be set as the greeting.
The changes are saved automatically here.
Announcement examples
We have compiled three example announcements:
- All occupied
Unfortunately, all our employees are currently busy.
To avoid having to call again, please leave a message on our voicebox after the tone.
We will get back to you as soon as possible.
Thank you for your call.
- Outside business hours
Good day and welcome to Sample Company.
Unfortnunately, you are reaching us outside our business hours.
Our business hours are Monday to Friday from XX to XX and from XX to XX.
To avoid having to call again, please leave a message on our voicebox after the tone.
We will get back to you as soon as possible.
Thank you for your call.
- Holiday
Good day and welcome to Sample Company.
We are closed today due to a holiday.
To avoid having to call again, please leave a message on our voicebox after the tone.
We will get back to you as asoon as possible.
Thank you for your call.
3. Delete announcement
If an announcement is no longer needed, it can be deleted by clicking the trash can icon in the announcement menu.
Click "YES" to confirm the deletion.
