Functions

Here we explain selected features of the sipcall customer portal that require a little more background knowledge. Many settings are self-explanatory and directly visible in the portal – for the rest you will find helpful explanations and instructions here.

📄️Incoming Calls and Ring Time

You can also configure the behavior of incoming calls directly on your device. The settings with the shortest ring time take precedence.

📄️Blocking sets

Overview of available blocking sets for outgoing calls in the sipcall customer portal.

📄️Call Forwarding

Call forwarding allows incoming calls to a specific phone number to be automatically redirected

📄️Hold Music

Hold music, also known as "Music on Hold" (MoH), is a feature of phone systems that plays music or announcements while a caller is on hold.

📄️Generate announcements

Create sipcall virtual pbx announcements using AI-generated text-to-speech

📄️Caller Identification (CNAM Lookup)

Display of public telephone directory listings

📄️Connection Overview

The connection overview allows for the analysis of all incoming and outgoing calls within the customer account and provides detailed traceability of all connections.

📄️Failover Forwarding

Setting Up a Fallback

📄️Telephone Service Codes

You can configure settings either in the portal or directly on your phone using a service code. This document describes the configuration directly via your phone.

📄️IVR (Interactive Voice Response)

An IVR (Interactive Voice Response) is an automated telephone system that guides callers through a menu by pressing keys on their phone. It is often used by businesses to route calls to the appropriate department without requiring an employee to answer immediately.