Functions

📄️ Incoming Calls and Ring Time

You can also configure the behavior of incoming calls directly on your device. The settings with the shortest ring time take precedence.

📄️ Blocking sets

Block outgoing calls

📄️ Call Forwarding

Call forwarding allows incoming calls to a specific phone number to be automatically redirected

📄️ Hold Music

Hold music, also known as "Music on Hold" (MoH), is a feature of phone systems that plays music or announcements while a caller is on hold.

📄️ Caller Identification (CNAM Lookup)

Display of public telephone directory listings

📄️ Connection Overview

The connection overview allows for the analysis of all incoming and outgoing calls within the customer account and provides detailed traceability of all connections.

📄️ Failover Forwarding

Setting Up a Fallback

📄️ Telephone Service Codes

You can configure settings either in the portal or directly on your phone using a service code. This document describes the configuration directly via your phone.

📄️ IVR (Interactive Voice Response)

An IVR (Interactive Voice Response) is an automated telephone system that guides callers through a menu by pressing keys on their phone. It is often used by businesses to route calls to the appropriate department without requiring an employee to answer immediately.

📄️ Call queue

Configuring the call queue

📄️ VoiceBox Configuration via Phone

User guide for configuring VoiceBox via phone

📄️ Caller ID (CLIP)

Selection options for phone number format for incoming calls